In the morning of October 13th at 07:30 am UTC, Logit.io on-call engineers were automatically alerted to a new issue affecting the stability of the platform. Our engineers responded quickly to identify the root cause of the problem and by 07:50 UTC had confirmed with our incident response team that the issue was relating to an intervention on the underlying infrastructure provider, which led to disturbances on the entire network. These interventions were aimed at reinforcing anti-DDoS protections.
Our teams worked closely with the underlying infrastructure providers teams who then isolated the equipment at 08:15 am UTC, restoring the normal service. Our engineers then performed a series of health checks across the infrastructure and individual stacks to confirm the incident was resolved.
We sincerely apologise to all of our customers affected by this incident and we commit to be as transparent as possible about the causes and consequences in relation to the incident.